Returns & Refunds
Here you'll find information about returns, cancellations and refunds at AmparioWeb.
30-day return policy (voluntary)
We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must:
- be in the same condition as when you received it
- be unused and undamaged
- be returned in the original packaging
You will also need proof of purchase (e.g. order confirmation or invoice).
Request a return
To initiate a return, please contact us in advance by email: support@amparioweb.com
Returns must be sent to the following address:
Elektronikhandel Michael Gräf Breitscheidstraße 84 70176 Stuttgart Germany
Unannounced returns unfortunately cannot be accepted. After reviewing your request, we will provide further instructions for the return shipment.
Damages and issues
Please inspect your order immediately upon receipt. If the item is damaged, defective or incorrectly delivered, please contact us immediately: support@amparioweb.com
Return exceptions
The following items cannot be returned:
- Custom-made or personalized items
- Gift cards
If you're unsure whether an item is eligible for return, please contact us first.
Exchanges
Direct exchanges are currently not available. The fastest way to get a different item is to return the original product and place a new order after the refund is processed.
Statutory right of withdrawal (EU — 14 days)
In addition to our voluntary return policy, consumers within the European Union have the statutory 14-day right of withdrawal.
The conditions are the same as for returns:
- unused condition
- original packaging
- proof of purchase required
Refunds
Once we receive and inspect your return, we will notify you of the refund status.
If approved, the refund will be issued:
- to the original payment method
- within 10 business days
Please note that processing by your bank or payment provider may take additional time.
If you haven't received a refund after 15 business days, please contact us: support@amparioweb.com
Return shipping costs
You will have to bear the direct cost of returning the goods.
Model withdrawal form
If you wish to withdraw from the contract, please complete and return this form (by email to support@amparioweb.com or by post).
To: Elektronikhandel Michael Gräf, Breitscheidstraße 84, 70176 Stuttgart, Germany
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Date:
Signature of consumer(s) (only if this form is notified on paper):
(*) Delete as appropriate.
Withdraw online directly
You can also declare your withdrawal electronically, without writing an email yourself. You get a reference number immediately and a confirmation by email.