Frequently Asked Questions

Delivery within Germany typically takes 2–3 business days. Within the EU, expect 3–7 business days depending on the destination. You’ll receive a tracking number by email once your order has shipped.

Shipping costs €5.90 within the EU. With the fixed-price repair, return shipping within Germany is included; you cover the inbound leg.

We ship to 28 European countries: Germany, Austria, Switzerland, France, Italy, Spain, Portugal, Netherlands, Belgium, Luxembourg, Poland, Czech Republic, Denmark, Sweden, Finland, Norway, Ireland, Greece, Croatia, Slovenia, Slovakia, Hungary, Romania, Bulgaria, Estonia, Latvia, Lithuania and Malta.

As long as your order hasn’t shipped yet, you can cancel it through your customer account. After shipping, the 14-day right of withdrawal applies. Contact us via the contact form for any changes.

The part was repaired by us, function-tested under load and cleared for installation. You get a 12-month warranty and an invoice.

Book the service, send the board in safely packed, we repair it at the fixed price and send it back. If a board can't be repaired, you only pay the return shipping.

Compare the part number on your board (e.g. EAY65170411) with the item description. Every product page has a compatibility list — if in doubt, ask us before buying.

Yes. We sell commercially and every order comes with an invoice. Parts under margin taxation §25a UStG (VAT included, not separately itemisable), repairs with 19% VAT itemised.

The repair is a fixed €74.99 for all boards, plus inbound shipping; return shipping within Germany is included. If a board cannot be repaired, you only pay the return shipping.

You receive a tested board straight away for €89.00 plus €5.90 shipping and send your faulty one back within 14 days. Without a return, we invoice the difference to the board's purchase price.

A flat €35.00 if we send you the shipping label, or €42.69 if you pay for postage yourself. Payment follows once the board has arrived and been inspected.

You have 14 days from receipt of the goods to withdraw without giving reasons. Simply send us an email or use the withdrawal form in your customer account. We’ll send you a return label.

We give a 12-month warranty on refurbished parts and on every repair. If a fault occurs within that time, we repair or replace the part.

Contact us via the contact form or email support@amparioweb.com. Describe the problem and attach a photo if possible. We’ll get back to you within 24 hours.

We accept credit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, SEPA direct debit, Klarna, giropay, iDEAL, Bancontact and EPS. All payments are processed securely via Stripe.

Your invoice is automatically sent by email once your order is confirmed. You can also find it in your customer account under Orders.

Yes, via Klarna you can pay in 3 interest-free instalments. Simply choose Klarna at checkout.

Yes. We sell commercially and every order comes with an invoice. Parts under margin taxation §25a UStG (VAT included, not separately itemisable), repairs with 19% VAT itemised.